Hotels and guesthouses
Every room, desk and restaurant, one dashboard.
A plaque in the room, at the front desk and in the restaurant. Each rating comes with its place, so you know where to look.
What usually goes wrong
Guests tell the front desk nothing
They check out smiling and write the truth online.
You cannot tell which room
A review says “dirty” but not where.
Departments run separately
Restaurant, desk and housekeeping each keep their own paper.
Topics that fit your place
A guest who wants to tell you what went wrong taps what fits, in one touch. These are the topics a guest at this kind of venue sees, so nobody is asked about something you do not do.
They appear only to guests who choose to message you privately. Every guest is still invited to Google the same way.
- Room & comfort
- Cleanliness
- Check in & check out
- Staff attitude
- Facilities
- Value for money
Where the plaques go
One plaque, one job, wherever your guests already are.
In every room
A review for that room
At the front desk
A review for check in and check out
In the restaurant and bar
Reviews, plus the menu
At the staff entrance
Clocking in for each shift
The jobs that matter most here
The ones we would look at first, and why.