Terms and conditions

These terms and conditions (the “Terms”) govern your use of the Yalla Kabbes website, feedback pages, rewards cards, dashboards and related services (together, the “Service”), provided by Yalla Kabbes (“Yalla Kabbes”, “we”, “us”). By using the Service, creating an account or ticking the box that accepts these Terms, you agree to them. If you do not agree, do not use the Service.

In these Terms, a “Venue” is a business (for example a restaurant, hotel, café or salon) that uses the Service, and a “Guest” is anyone who uses a Venue’s feedback page or rewards card. Sections 3 to 9 apply to Guests, section 10 applies only to Venues, and the rest applies to everyone.

How we handle personal data is explained in our Privacy Policy, which forms part of these Terms.

Yalla Kabbes is a technology provider. We give Venues the tools to collect feedback from their Guests and to run rewards programs. We are not the Venue. We do not sell, prepare or serve the Venue’s products or services, and we are not responsible for them, for the Venue’s premises, staff or prices, or for anything that happens during your visit.

Each rewards program belongs to the Venue that offers it. The Venue decides the reward, how it is earned and whether to keep offering it, and the Venue — not Yalla Kabbes — is the one who provides the reward to you.

Yalla Kabbes is not affiliated with, endorsed by or sponsored by Google, Apple or any review platform. Their names are used only to identify their services.

You may leave feedback without an account. To create a rewards account you must be at least 16 years old, or older if the law where you live requires it, and able to agree to these Terms. If a reward includes alcohol, tobacco or any other age-restricted product, you must also meet the legal age to receive it; the Venue may ask for identification and may refuse the reward if you do not.

You must give true, accurate and current information (including your name, email address and phone number) and keep it up to date. You may hold only one rewards account. You are responsible for keeping your password secret and for everything done through your account. Tell us straight away at yallakabbes@gmail.com if you think someone else has used it.

Every Guest can rate a visit and, after rating, is offered the same invitation to post a review on Google, whatever the rating. Posting on Google is entirely your choice, happens on Google’s own site under Google’s terms, and is never rewarded with stamps, points, discounts or anything else. Yalla Kabbes never posts anything anywhere in your name.

You can also send the Venue a private message. When you do, the Venue receives what you write and any contact details you choose to give, so it can reply to you.

Your feedback must be honest and about a real visit. You must not submit feedback that:

• is false, misleading, or about a visit that did not happen;
• is written by or for the Venue, its staff or a competitor to manipulate ratings;
• is abusive, threatening, harassing, discriminatory, obscene, or defamatory of any person;
• includes other people’s personal information, or anything illegal or that infringes anyone’s rights.

We may remove, hide or refuse any feedback that breaks these Terms, but we do not review feedback before the Venue sees it and are not responsible for what Guests write.

Joining. You join a Venue’s program by creating a rewards account (or signing in) on that Venue’s rewards page and accepting these Terms and the Venue’s program rules shown on that page. Your account works at every Venue that uses Yalla Kabbes rewards, but you hold a separate card, with its own balance, at each Venue you join.

Earning. Stamps or points are added only for a genuine purchase you made yourself at that Venue. To add a purchase you must:

• be at the Venue, as shown by your phone’s location at that moment;
• enter the order number and date exactly as printed on your receipt;
• add it within 1 day of the date on the receipt — older receipts are refused;
• take a clear photo of the whole receipt;
• stay within the daily limit set by the Venue.

If a Venue accepts delivery orders, a purchase delivered to you can also be added from anywhere, with the delivery code the Venue gives with your order or, where the Venue allows it, a photo of the delivery receipt.

Each receipt can be used once, by one person. A receipt that is too old, has already been used, or does not meet these rules is refused automatically; the attempt is recorded and visible to the Venue.

Checking and revoking. The Venue and Yalla Kabbes may check any receipt and may revoke stamps, points or a redemption, suspend a card, or close an account, if we reasonably believe a receipt is fake, altered, not yours, duplicated, or was added through false location or any other trick, or that these Terms were otherwise broken. Revoked stamps or points are removed from your balance.

Redeeming. When your card is full you can redeem the reward in person at the Venue. Tapping Redeem deducts the reward from your card immediately and shows a live pass for 10 minutes; show it to staff at once. Only redeem when you are at the counter and ready: a pass that is closed or expires unused cannot be reissued unless the Venue agrees. Any stamps or points above what the reward costs stay on your card.

What stamps and points are. Stamps, points and rewards have no cash value. They are not money, a deposit, a gift card or your property; they cannot be sold, bought, transferred, combined between Venues or exchanged for cash, and they give you only the right to ask the Venue for the reward under its program rules. The reward is supplied by the Venue, subject to availability; the Venue may offer a reasonable alternative of equal or greater value if the reward is unavailable.

Changes and ending. A Venue may change its program rules or reward, or end its program, and Yalla Kabbes may stop offering rewards for a Venue (for example if it stops using the Service). Changes apply from when they are shown on the rewards page and do not remove stamps or points you have already earned. Where we can, we will show notice on the rewards page before a program ends; unredeemed stamps and points lapse when a program ends, unless the law requires otherwise.

Taxes and errors. You are responsible for any tax that applies to a reward you receive. Obvious errors (for example stamps added twice by a technical fault) may be corrected.

Adding a purchase or redeeming a reward asks your browser for your location, once, at that moment, to confirm you are at the Venue. Taking the receipt photo uses your phone’s camera or photo library through your browser. You can refuse either, but you then cannot add purchases or redeem. We never track your location in the background.

By creating an account you agree to receive the service emails that account needs, such as confirming your email address and resetting your password, and agree that each Venue whose card you hold may contact you about your rewards at that Venue using the details you gave. We do not send marketing on our own behalf without your separate consent.

When using the Service you must not:

• submit a receipt that is fake, edited, borrowed, found, someone else’s, or already used;
• fake or hide your location (for example with GPS-spoofing apps, emulators or VPN tricks) or otherwise get around any check;
• open more than one account, or use another person’s account;
• use bots, scripts, scrapers or automated means to access the Service, or overload, probe, test or attack its security;
• copy, reverse-engineer, resell or build a competing service from the Service;
• break any law, or use the Service to harass anyone or to send spam or harmful code.

Fraud may be reported to the Venue and, where appropriate, to the authorities, and we may keep the records needed to do so.

You keep ownership of what you submit — feedback, messages and receipt photos. You give Yalla Kabbes a worldwide, non-exclusive, royalty-free licence to store, copy, display and process it, and to share it with the Venue concerned, for as long as needed to run, secure and improve the Service, to handle disputes and to meet legal obligations. You confirm you have the right to submit it. Do not photograph payment-card numbers or other people in receipt photos.

The Service, including its software, design, text, logos and the Yalla Kabbes name, is owned by Yalla Kabbes or its licensors. We give you a personal, revocable, non-transferable right to use it only as these Terms allow. Venue names and logos belong to the Venues.

You can delete your rewards account at any time from the bottom of your card. Deletion is permanent: every stamp, point and unredeemed reward at every Venue is lost and cannot be restored, and signing up again later starts a new account from zero. We keep a record of the deleted account (name, email, phone number, card history and receipt photos), marked as deleted and seen by no Venue, for 90 days, to prevent fraud and handle disputes; it is then erased automatically. The Privacy Policy explains this in full.

We may suspend or close an account, refuse service, or revoke stamps and points, without notice where the law allows, if we reasonably believe these Terms have been broken, to prevent fraud or harm, or where the law requires it. We may change, suspend or stop any part of the Service at any time; where a change significantly affects you we will try to give reasonable notice.

Sections 8, 10, 11, 12, 15 and 16 continue to apply after your account or service ends.

This section applies to businesses that use the Service and to everyone who signs in to a Venue dashboard. Any separate written agreement or order form with us (including prices and payment terms) takes priority over this section where they differ.

Your program and your promises. You are solely responsible for your rewards program and for honouring every valid reward, as shown on your rewards page, for as long as the program runs and for rewards already earned when it ends. You are responsible for your products, prices, staff, premises, the accuracy of what you ask us to display, and for complying with consumer-protection, advertising, promotions, alcohol, tax and all other laws that apply to your business and your program. Tell us promptly to change or end your program; give Guests reasonable notice before ending it.

Reviews. You must not offer Guests anything in return for reviews, ask only satisfied Guests to review you, discourage anyone from reviewing you publicly, post or buy fake reviews, or pressure staff or Guests to do so. The Service offers every Guest the same invitation to review you on Google whatever their rating, and you must not ask us, or try, to change that. You alone are responsible for complying with the policies of Google and every other review platform.

Guest data. The Guest names, email addresses, phone numbers, messages and receipts you see are personal data that you receive as an independent data controller. You must: use them only to handle feedback and run your rewards program; not send marketing to a Guest unless that Guest has separately agreed to it as the law requires; keep them secure and confidential, and limit access to staff who need it; honour Guests’ data-protection rights; delete exported copies when you no longer need them; and comply with Lebanese Law No. 81 of 2018 and every other data-protection law that applies to you. Tell us without delay of any unauthorised access to Guest data through your account.

Your account and your staff. You are responsible for everyone you give access to your dashboard, for keeping passwords secure, and for everything done through your accounts. Revoke access when a staff member leaves.

Stock and scheduling. If you use our stock or scheduling tools, you are the employer and decide what your staff record there: tell your staff what is recorded (including, if you switch it on, their location when they clock in and out), and follow the labour, food-safety and data-protection laws that apply to you. These tools help you keep records; they do not replace your own checks, your legal duties on working hours and pay, or on food safety, and you remain responsible for the stock you serve and the hours you pay.

Cards and codes. NFC cards, QR codes and links we issue must be used only for your own Venue, and stop working if your service ends.

Indemnity. You will compensate Yalla Kabbes for any claims, losses, fines and reasonable costs (including legal fees) arising from your rewards program, your failure to honour a reward, your use of Guest data, your products or services, or your breach of these Terms or of the law.

Liability. To the extent the law allows, Yalla Kabbes’s total liability to a Venue for all claims in any twelve-month period is limited to the fees you paid us in that period.

End of service. When your service ends, your dashboard access, rewards page and codes stop working. You may ask us for an export of your data within 30 days; after that we may delete it, subject to what we must keep by law.

The Service is provided “as is” and “as available”. To the extent the law allows, we make no promises that it will be uninterrupted, error-free, secure or available at any particular time or place, that location checks will always succeed, or that any Venue will keep offering a program or reward. Location and receipt checks depend on your phone, your browser and your connection. We do not verify every receipt against a Venue’s sales records.

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or your rights as a consumer under mandatory law.

Subject to that, and to the extent the law allows:

• Yalla Kabbes is not liable for the acts or omissions of any Venue, including a Venue’s refusal or failure to provide a reward, or for its products, services or premises;
• we are not liable for indirect or consequential loss, or for loss of profit, business, opportunity, data or goodwill;
• we are not liable for lost stamps, points or rewards caused by you, by the Venue, by the end of a program, or by events outside our reasonable control;
• our total liability to a Guest for all claims arising from the Service is limited to one hundred US dollars (USD 100). The Service is free for Guests.

You will compensate Yalla Kabbes for claims and costs arising from your fraud, your content, or your deliberate breach of these Terms.

The Service links to or relies on services run by others, such as Google (including review pages and Google sign-in), Apple sign-in, Instagram (which a Venue’s Instagram link opens), map links and messaging apps. Your use of those is governed by their own terms and privacy policies, and we are not responsible for them.

We may update these Terms, for example to reflect changes to the Service or the law. We will change the date at the top of this page and, for significant changes affecting rewards accounts, show a notice on the rewards page or email you before they apply. If you keep using the Service after changes take effect, you accept them; if you do not accept them, stop using the Service and you may delete your account.

These Terms are governed by the laws of Lebanon. The courts of Beirut have jurisdiction over any dispute arising from them or from the Service, except that if you are a consumer you keep the benefit of any mandatory protections, and any right to bring a claim, that the law of the country where you live gives you.

Please contact us first at yallakabbes@gmail.com — most problems, including disputes about stamps or points with a Venue, can be solved quickly that way.

• These Terms, the Privacy Policy and the rules on each Venue’s rewards page are the whole agreement between you and us about the Service. If they conflict, these Terms apply, except that a Venue’s rules decide the details of its own reward.
• If any part of these Terms is found invalid, the rest stays in force. If we do not enforce a right straight away, we have not given it up.
• We may transfer these Terms to a company that takes over the Service. You may not transfer your rights under them.
• We are not responsible for delays or failures caused by events outside our reasonable control.
• These Terms are written in English. Any translation is for convenience; the English version prevails.
• Contact: yallakabbes@gmail.com.