Questions owners ask first
Short, honest answers. If yours is not here, ask us and we will get back to you.
The basics
What is Yalla Kabbes?
A set of small tap and scan tools for venues, starting from one plaque. Guests tap the plaque or scan its code, and something useful happens: they rate their visit, open your menu, collect a stamp or follow your Instagram. For you there are also a till, stock and staff schedules. You switch on only what you need.
Do my guests need to download anything?
No. Everything opens in the phone’s browser. There is nothing to install and no account to create for a review.
What if a guest’s phone has no NFC?
Every plaque also has a QR code. Any phone camera opens the same page in one scan.
Where do you work?
We are built in Lebanon, for how venues here work: dollars and lira, WhatsApp, Arabic for guests, and any phone. We do not promise other markets yet.
Reviews and Google
What does a guest see after they rate?
Every guest, at every rating, is invited to review you on Google with the same sentence and the same button. A guest who gave one to three stars also gets a button to send you a private message, beside it and never in its place.
Do you hide bad reviews from Google?
No, and we will not. Google’s rules forbid steering guests by how they rated, and a venue that does it can lose its reviews. Everyone is invited the same way, and what a guest writes on Google is theirs. What you gain is a private channel for the guest who had a bad time, while they are still with you.
Can I give a reward for a review?
No. Rewarding reviews is against Google’s rules as well. Stamps and points are for visits and purchases, never for reviews.
Can I see which table a review came from?
Yes. Each plaque is its own table, room or counter, so every rating is attributed to its place.
When do I get the daily report?
At the hour you choose, 20:00 by default, in your timezone. It covers every module you use. If nothing happened, no email is sent.
Plaques
Can a plaque be reused?
Yes. A plaque can be taken back from one venue and linked to another, or pointed at something new, without changing what is printed on it.
What if a plaque goes missing?
We unlink it so it stops working and link a fresh one. Its history stays in your reports.
Who links the plaques?
We do, today, from our platform console. You tell us which plaque is for which table, menu or card.
Money and receipts
Does it work with dollars and lira?
Yes. The till takes prices in either, works the other out at your rate, shows every total in both and works out the change in both.
Do I need a POS or a printer?
No. The till runs on a phone. Receipts go by WhatsApp, email or QR, or can be printed or saved as a PDF.
Staff, data and language
Is it available in Arabic?
What your guests see is: the review card, the rewards card and the menu read in English and Arabic, right to left. Your own dashboard and the staff app are in English today, and this website is in English.
Can my staff use it too?
Yes. You create staff accounts and choose exactly what each person may do, such as stock, approving swaps, the rewards code or the till. A deactivated person is locked out at once.
What happens to my guests’ data?
Each venue sees only its own guests. We never sell data or use it for advertising. The Security page says what we do in plain language.
How do we start?
Ask for a demo and tell us what you run. We come to your venue and show you it working.